General
About us
The OneSpark story
OneSpark’s founders spent many years helping to lead the Research and Development at a global insurance giant,
where they created some of the world’s most innovative and award-winning insurance,
banking and social impact products.
However, they knew that insurance could be done
better, much better, and in a way that always puts the client first. And so OneSpark was born...
with a simple mission underpinning it all: “To continuously innovate for the betterment of our clients
and the pursuit of a better world.”
How is OneSpark’s business model different from old, traditional insurers?
Traditional insurance companies generate profits from whatever’s left after paying claims and expenses.
So, whenever they pay a claim, they actually lose money. This is why getting claims paid by traditional
insurers can be tough.
But OneSpark was built differently. To avoid the conflict of interests traditional
insurers have with their customers, we rather take a flat fee from the premiums we collect, pay claims in times of need and return
whatever is left over after paying claims, reinsurance and expenses (the OneSpark ShareBack Benefit).
This means that, unlike traditional insurance, we're not in conflict with our customers
and we're happy to pay claims fast and with no hassle.
(Note, the OneSpark ShareBack
Benefit does not apply to the Funeral or Living Plan Products).
How do you get a OneSpark policy?
What kind of products does OneSpark offer?
What makes our life insurance special?
What does Pay-As-You-Need Insurance mean?
Where is OneSpark available?
How can OneSpark be contacted?
How do you keep my information private?
How is OneSpark structured?
What does it mean for a policy to be underwritten by Guardrisk?
Life Insurance
Application process
How does OneSpark’s online underwriting work?
We’ve replaced the old underwriting process with powerful technology and Artificial Intelligence to create a quick, easy online experience that can get you a quote in seconds and covered in minutes.
Our AI powered underwriting works by asking you a range of questions relating to your health and lifestyle choices. Unlike the old underwriting process which required you to do painful medical tests, within a couple seconds the system utilises the answers to your questions to create an accurate picture of your risk and the premium that we can charge for this risk.That’s why, in most cases, we don’t need to use the archaic and long-winded underwriting processes that traditional insurers still use. However, if the answers to your questions don’t provide us with enough information, we may need to send a nurse to you at a convenient time and place to complete your application.
If you have a specific medical condition(s), do you need to disclose them to OneSpark?
You have had medicals done elsewhere recently, can OneSpark use these?
Who covers the cost of the medicals?
What should you do if your financial or lifestyle (including smoking) circumstances change?
What if you don’t qualify for cover online?
You are receiving an error online, what should you do?
Can I take out a single/standalone benefit?
Your Life Cover
What is Life Cover?
Why do you need Life Cover?
What is covered under the Life Cover Benefit?
When does your cover start?
When does your cover end?
How does OneSpark calculate your life cover amount?
What is the maximum cover you are allowed to take?
Can you select your own cover amount?
What is the difference between Life Cover and Accidental Life Cover?
Why were you offered Accidental Life and Disability Cover? Will you ever be able to get full cover?
Your Illness and Injury Cover
What is Illness and Injury Cover?
Why do you need Illness and Injury Cover?
What conditions are covered under Illness and Injury Cover?
What makes OneSpark’s Illness and Injury Cover special?
When assessing claims, we use market leading objective medical criteria – ensuring that you are always paid out when you need it.
When does your cover start?
When does your cover end?
Do you need Illness and Injury cover if you have a medical aid?
What is the maximum cover you are allowed to take?
Can you select your own cover amount?
Your Income Protection
Why do you need Income Protection?
What is Permanent Income Protection?
What is Temporary Income Protection?
What is Standalone Temporary Income Protection?
What conditions are covered under the Income Protection Benefit?
What makes OneSpark’s Income Protection benefits special?
If you suffer an illness, disease, injury or impairment and are unable to earn your income, our world-first Income Protection benefits will ensure that you receive 100% of your salary after claiming, including allowances for inflationary and promotional increases. If our world first tech powered Occupation Specific Option is selected, for example, the amount you receive in claim will increase with inflation and a factor that takes into account the promotional increases you would have received for your specific occupation. In contrast, with other income protection products at other competitors, your in-claim amount typically only increases by inflation or a fixed percentage above inflation, which could result in significant shortfalls compared to what you would have earned had you not become disabled.
When does your cover start?
When does your cover end?
What is the difference between Permanent Income Protection and Disability Cover?
Can you take out both Permanent Income Protection and Disability Cover at the same time?
How does the OneSpark algorithm determine the proposed Income Protection Benefit amount?
If you claim from the Income Protection benefit, how will your income change while you are claiming?
What is the difference between the Inflation option and the Job Specific Increase option on the Income Protection Benefit?
What is the maximum cover you are allowed to take?
Can you select your own cover amount?
What is a Permanent and Temporary Disability?
A Temporary Disability is a medical impairment which results in someone being assessed as temporarily partially or totally disabled.
Your Disability Cover
What is Disability Cover?
Why do you need Disability Cover?
What makes OneSpark’s Disability Cover special?
When does your cover start?
When does your cover end?
How does the OneSpark algorithm determine the proposed Disability Cover amount?
What conditions are covered under the Disability Benefit?
What is the difference between Permanent Income Protection and Disability Cover?
Can you take out both Permanent Income Protection and Disability Cover at the same time?
What is the maximum cover you are allowed to take?
Can you select your own cover amount?
What is the difference between Disability Cover and Accidental Disability Cover?
Disability cover will pay out on a death in all scenarios - that is if your disability was caused from an accident or from a natural cause such as cancer or a heart attack.
Accidental Disability Cover will only be paid out when the disability was caused by an accident.
Why were you offered Accidental Life and Disability Cover? Will you ever be able to get full cover?
What is a Permanent and Temporary Disability?
A Temporary Disability is a medical impairment which results in someone being assessed as temporarily partially or totally disabled.
Your Premium
When do you pay your premiums?
Will your premium change?
What happens if you miss/skip a premium?
How are your premiums calculated?
Can you select your own premium?
Can you select your own payment date?
How are our premiums so low?
What is a premium loading?
The No Cancel Discount
What is the No Cancel Discount?
How does the No Cancel Discount work?
How long does the No Cancel Discount apply for?
Does the No Cancel Discount change?
Your Protection Level
How does OneSpark calculate how much and what type of cover you need?
What is the Protection Level Indicator?
How can you increase your protection percentage on the Protection Level Indicator?
Can you increase your cover above the 100% level?
Will your level of protection ever be change?
Only if you change your cover amounts should your level of protection change.
However, in order to ensure that your coverage and benefits we offer keep pace with the latest medical and technological advancements, we may amend the benefits that we offer or introduce new benefits. In such circumstances, it may adjust automatically to reflect the new information we have about you or new benefits that OneSpark has introduced.What does the Protection Level Indicator consider in determining your level of protection?
The Protection Level Indicator is calculated using a comprehensive and advanced analysis of your personal circumstances. This includes your age, gender, occupation, income, level of debt, number of dependents, lifestyle factors, family structure and contribution to household income. It also allows for the current and expected future economic conditions. Using all of this information, the protection wheel calculates the optimal amount of cover needed to protect you against unforeseen life changing events.
While we are continuously advancing our tech and algorithms, at this time, the Protection Level Indicator does not allow for the impact of tax and estate duty, any cover you may have at other insurers, or the suitability of underlying claim definitions of any benefit.What are the limitations of the Protection Level Indicator?
Claiming
Who can claim?
How do you make a claim?
What forms and documents are required when claiming?
How many beneficiaries can I add?
Who can be added as beneficiaries?
How do I add or remove beneficiaries or change beneficiary information?
What is a waiting period?
What waiting periods are there on the policy?
For more information on the waiting periods that apply to your specific policy, please review your Policy Schedule. Alternatively, email hello@onespark.co.za or contact your OneSpark financial adviser for assistance.
What is a survival period?
What survival periods are there on the policy?
What is an exclusion?
What exclusions are there on your policy?
General Questions
How does your cover change each year?
We understand that your financial needs and personal circumstances are always changing, that’s why we created our Pay-As-You-Need life insurance model. Each year, at your policy anniversary (12 months after you take out the policy), we will ask you a few quick questions. Our Pay-As-You-Need algorithms will then use this to adjust your cover to meet your changing needs. This means that your cover may either increase or decrease depending on your financial needs at that time. If for example you have a child, your cover will likely increase to allow for the additional loved one that you will be supporting financially. But we know that life gets busy, so even if you do not answer the questions, our smart algorithm will dynamically change in line with your specific needs on an annual basis, without any input required.
What’s more, unlike other insurers, these cover changes are completely within your control, so if you don’t want the cover changes you can simply tap a button to adjust your cover to your desired level at any point in time.Are you covered for COVID-19?
How do you change your cover?
Who can apply for a OneSpark policy?
Will your benefits be taxed?
What does CPI mean?
How many OneSpark Life policies can you have?
Can the entire application process be done online?
Do you need to talk to someone to take out a policy?
Can I take out a policy for someone else?
What is underwriting?
What happens to your policy if you leave South Africa?
Where can you find a copy of your policy?
How can you update your payment details?
You don’t know how to answer a question, can you speak to someone?
What if your occupation is not listed in the job selection question?
What if you don’t have a South African ID number?
When is your policy anniversary?
What happens if you cancel your policy within 31 days of taking it out?
Funeral Plan
Your Cover
Who can take out a OneSpark Funeral Plan?
What Visa’s are accepted if I am not a South African resident, but I want to take out a OneSpark Funeral Plan?
You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:
You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.
What cover do I get?
What are the OneSpark Funeral Plan cover options?
You can select the following funeral cover amounts on the OneSpark funeral Plan:
Life Insured | Cover options |
---|---|
Main member | R5 000 - R50 000 |
Spouse | R5 000 - R50 000 |
Parents and parents-in-law | R5 000 - R30 000 |
Extended Family Members (aged 6 and up) | R5 000 - R30 000 |
Children (aged 6 and up) | R5 000 - R30 000 |
Children and extended family members (aged 1 to 5) | R5 000 - R15 000 |
What are the regulatory maximum funeral cover amounts?
You can select the following funeral cover amounts on the OneSpark funeral Plan:
Life Insured | Cover options |
---|---|
Main member | R100 000 |
Spouse | R100 000 |
Parents and parents-in-law | R100 000 |
Extended Family Members (aged 6 and up) | R100 000 |
Children (aged 6 and up) | R100 000 |
Children and extended family members (aged 1 to 5) | R20 000 |
When does my cover start?
When does my cover end?
Who receives the benefit after a claim?
How much does each beneficiary receive?
Will my cover amount change?
What inflation is used to determine changes to my cover?
What is the difference between the Essential Funeral Plan and the Diamond Funeral Plan?
Both plans offer flexible funeral cover for yourself and 21 family members of up to R50,000. However, the Diamond Funeral Plan includes many market-leading features that make it one of the most premium funeral policies in the market.
Uniquely, the Diamond Funeral Plan offers such things as:
- Automatic cover for your spouse and three children
- The largest airtime and data cover in the market of R5,000
- Get the ultimate send-off with an optional R15,000 Luxury Funeral Ride Benefit to help hire a Rolls-Royce, Jaguar or anything else for the funeral
- Or use the extra R15,000 cash to help cover any Repatriation, tent & tombstone, unveiling, coffin, livestock, music, catering, chairs, or other funeral costs!
What are the additional benefits available on the Diamond Funeral Plan that are not available on the Essential Funeral Plan?
How does the automatic spouse cover work on the Diamond Funeral Plan?
How does the automatic children cover work on the Diamond Funeral Plan?
How does the automatic data and airtime benefit work on the Diamond Funeral Plan?
How does the Luxury Funeral Ride benefit work on the Diamond Funeral Plan?
Can I replace my Essential Funeral Plan with a Diamond Funeral Plan and vice versa?
Can I have both an Essential Funeral Plan and Diamond Funeral Plan?
Your Premiums
When do I pay premiums?
Why do you collect premiums within a 10-day period?
How do I pay premiums?
Will my premium increase?
How did you calculate my premium?
How do I change how I pay my premium?
I missed a premium, what do I do now?
Claiming
When can I claim?
How do I claim?
What documents are required when claiming?
How long does it take for a claim decision to be made?
When is the benefit paid?
What is a waiting period?
What is a natural death?
What is an accidental death?
What is an accident?
What happens if a life insured on my policy dies from natural causes (that is, a natural death occurs) within the waiting period?
When will I or a family member not be able to claim?
When is the waiting period not applied?
General Questions
If I am not a South African resident, what documents do I need to provide in order to take out a OneSpark Funeral Plan?
In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:
These documents must be sent to fica@onespark.co.za.
If I travel outside of South Africa for a short period, where will I not be covered?
If you travel outside of South Africa to the following countries, you will not be covered:
What changes can I make to my Funeral Plan?
How can I add or remove family members?
Why am I not able to add family members?
How can I cancel my Funeral Plan?
What happens when I cancel my policy?
What happens if I cancel my policy within 31 days of taking it out?
Can I reinstate my cover after cancelling my policy?
When is my policy anniversary?
Can I have more than one OneSpark Funeral Plan?
Can I have a Funeral Plan and a Protector Plan?
Who is the main member on the policy?
Who are the family members on my policy?
Who is classified as a spouse?
Who is classified as a child?
Who is classified as a parent?
Who can be added as extended family members on my policy?
Who is classified as a life insured on the policy?
How many people can be covered on my OneSpark Funeral Plan?
What happens when a child insured on a OneSpark Funeral Plan turns 21?
What are the entry age requirements for the OneSpark Funeral Plan?
Below are the entry age requirements for the OneSpark Funeral Plan:
Life Insured | Minimum Entry Age | Maximum Entry Age |
---|---|---|
Main member | 18 | 60 |
Spouse | 18 | 60 |
Parents and parents-in-law | 35 | 70 |
Extended Family Members | 1 | 65 |
Children (aged 6 and up) | 1 | 65 |
Education Protector Plan
Your Cover
Who can take out an Education Protector Plan?
What Visa’s are accepted if I am not a South African resident, but I want to take out a OneSpark Education Protector Plan?
You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:
You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.
What cover do I get?
When does my cover start?
When does my cover end?
Who receives the benefit after a claim?
How much does each beneficiary receive?
Will my cover amount change?
What inflation is used to determine changes to my cover?
Your Cashback
When does the Education Plan CashBack pay out?
Who receives the Education Plan CashBack pay-out?
Does the Education Plan CashBack value change?
Will my cover continue after the Education Plan CashBack pays out?
Your Premiums
When do I pay premiums?
Why do you collect premiums within a 10-day period?
How do I pay premiums?
Will my premium increase?
How did you calculate my premium?
How do I change how I pay my premium?
I missed a premium, what do I do now?
Claiming
When can I claim?
What is a covered disability?
How do I claim?
What documents are required when claiming?
Who is classified as a specialist medical practitioner?
How long does it take for a claim decision to be made?
When is the benefit paid?
What is a waiting period?
What is a natural death?
What is an accidental death?
What is an accident?
What is a natural disability?
What is an accidental disability?
What happens if I die or suffer a disability from natural causes (that is, a natural death or natural disability occurs) within the 6-month waiting period?
When will I not be able to claim?
What is a pre-existing condition?
How many beneficiaries can I add?
Who can be added as beneficiaries?
How do I add or remove beneficiaries or change beneficiary information?
General Questions
If I am not a South African resident, what documents do I need to provide in order to take out a OneSpark Education Protector Plan?
In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:
These documents must be sent to fica@onespark.co.za.
If I travel outside of South Africa for a short period, where will I not be covered?
If you travel outside of South Africa to the following countries, you will not be covered:
What changes can I make to my Protector Plans?
How can I cancel my Protector Plan(s)?
What happens when I cancel my policy?
What happens if I cancel my policy within 31 days of taking it out?
Can I reinstate my cover after cancelling my policy?
Can I have more than one Education Protector?
What are the entry age requirements for the Education Protector Plan?
When is my policy anniversary?
Can I have an Education Protector, Transport Protector, Grocery Protector and Daily Expense Protector at the same time?
Can I add family members to my Education Protector Plans?
How do I complain?
How do I change my personal information?
Are the benefits taxable?
Do I have to complete a medical examination to take out a product?
Grocery Protector Plan
Your Cover
Who can take out a Grocery Protector Plan?
What Visa’s are accepted if I am not a South African resident, but I want to take out a OneSpark Grocery Protector Plan?
You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:
You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.
What cover do I get?
When does my cover start?
When does my cover end?
Who receives the benefit after a claim?
How much does each beneficiary receive?
Will my cover amount change?
What inflation is used to determine changes to my cover?
Your Cashback
When does the Grocery Plan CashBack pay out?
Who receives the Grocery Plan CashBack pay-out?
Does the Grocery Plan CashBack value change?
Will my cover continue after the Grocery Plan CashBack pays out?
Your Premiums
When do I pay premiums?
Why do you collect premiums within a 10-day period?
How do I pay premiums?
Will my premium increase?
How did you calculate my premium?
How do I change how I pay my premium?
I missed a premium, what do I do now?
Claiming
When can I claim?
What is a covered disability?
How do I claim?
What documents are required when claiming?
Who is classified as a specialist medical practitioner?
How long does it take for a claim decision to be made?
When is the benefit paid?
What is a waiting period?
What is a natural death?
What is an accidental death?
What is an accident?
What is a natural disability?
What is an accidental disability?
What happens if I die or suffer a disability from natural causes (that is, a natural death or natural disability occurs) within the 6-month waiting period?
When will I not be able to claim?
What is a pre-existing condition?
How many beneficiaries can I add?
Who can be added as beneficiaries?
How do I add or remove beneficiaries or change beneficiary information?
General Questions
If I am not a South African resident, what documents do I need to provide in order to take out a OneSpark Grocery Protector Plan?
In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:
These documents must be sent to fica@onespark.co.za.
If I travel outside of South Africa for a short period, where will I not be covered?
If you travel outside of South Africa to the following countries, you will not be covered:
What changes can I make to my Protector Plans?
How can I cancel my Protector Plan(s)?
What happens when I cancel my policy?
What happens if I cancel my policy within 31 days of taking it out?
Can I reinstate my cover after cancelling my policy?
Can I have more than one Grocery Protector?
What are the entry age requirements for the Grocery Protector Plan?
When is my policy anniversary?
Can I have an Education Protector, Transport Protector, Grocery Protector and Daily Expense Protector at the same time?
Can I add family members to my Grocery Protector Plans?
How do I complain?
How do I change my personal information?
Are the benefits taxable?
Do I have to complete a medical examination to take out a product?
Daily Expense Protector Plan
Your Cover
Who can take out a Daily Expense Protector Plan?
What Visa’s are accepted if I am not a South African resident, but I want to take out a OneSpark Education Protector Plan?
You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:
You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.
What cover do I get?
When does my cover start?
When does my cover end?
Who receives the benefit after a claim?
How much does each beneficiary receive?
Will my cover amount change?
What inflation is used to determine changes to my cover?
When does the Grocery CashBack pay out?
Who receives the Daily Expense CashBack pay-out?
Does the Daily Expense CashBack value change?
Will my cover continue after the Daily Expense CashBack pays out?
Your Cashback
When does the Grocery CashBack pay out?
Who receives the Daily Expense CashBack pay-out?
Does the Daily Expense CashBack value change?
Will my cover continue after the Daily Expense CashBack pays out?
Your Premiums
When do I pay premiums?
Why do you collect premiums within a 10-day period?
How do I pay premiums?
Will my premium increase?
How did you calculate my premium?
How do I change how I pay my premium?
I missed a premium, what do I do now?
Claiming
When can I claim?
What is a covered disability?
How do I claim?
What documents are required when claiming?
Who is classified as a specialist medical practitioner?
How long does it take for a claim decision to be made?
When is the benefit paid?
What is a waiting period?
What is a natural death?
What is an accidental death?
What is an accident?
What is a natural disability?
What is an accidental disability?
What happens if I die or suffer a disability from natural causes (that is, a natural death or natural disability occurs) within the 6-month waiting period?
When will I not be able to claim?
What is a pre-existing condition?
How many beneficiaries can I add?
Who can be added as beneficiaries?
How do I add or remove beneficiaries or change beneficiary information?
General Questions
If I am not a South African resident, what documents do I need to provide in order to take out a OneSpark Daily Expense Protector Plan?
In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:
These documents must be sent to fica@onespark.co.za.
If I travel outside of South Africa for a short period, where will I not be covered?
If you travel outside of South Africa to the following countries, you will not be covered:
What changes can I make to my Protector Plans?
How can I cancel my Protector Plan(s)?
What happens when I cancel my policy?
What happens if I cancel my policy within 31 days of taking it out?
Can I reinstate my cover after cancelling my policy?
Can I have more than one Daily Expense Protector?
What are the entry age requirements for the Daily Expense Protector Plan?
When is my policy anniversary?
Can I have an Education Protector, Transport Protector, Grocery Protector and Daily Expense Protector at the same time?
Can I add family members to my Daily Expense Protector Plans?
How do I complain?
How do I change my personal information?
Are the benefits taxable?
Do I have to complete a medical examination to take out a product?
Transport Protector Plan
Your Cover
Who can take out a Transport Protector Plan?
What Visa’s are accepted if I am not a South African resident, but I want to take out a OneSpark Education Protector Plan?
You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:
You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.
What cover do I get?
When does my cover start?
When does my cover end?
Who receives the benefit after a claim?
How much does each beneficiary receive?
Will my cover amount change?
What inflation is used to determine changes to my cover?
Your Cashback
When does the Transport Plan CashBack pay out?
Who receives the Transport Plan CashBack pay-out?
Does the Transport Plan CashBack value change?
Will my cover continue after the Transport Plan CashBack pays out?
Your Premiums
When do I pay premiums?
Why do you collect premiums within a 10-day period?
How do I pay premiums?
Will my premium increase?
How did you calculate my premium?
How do I change how I pay my premium?
I missed a premium, what do I do now?
Claiming
When can I claim?
What is a covered disability?
How do I claim?
What documents are required when claiming?
Who is classified as a specialist medical practitioner?
How long does it take for a claim decision to be made?
When is the benefit paid?
What is a waiting period?
What is a natural death?
What is an accidental death?
What is an accident?
What is a natural disability?
What is an accidental disability?
What happens if I die or suffer a disability from natural causes (that is, a natural death or natural disability occurs) within the 6-month waiting period?
When will I not be able to claim?
What is a pre-existing condition?
How many beneficiaries can I add?
Who can be added as beneficiaries?
How do I add or remove beneficiaries or change beneficiary information?
General Questions
If I am not a South African resident, what documents do I need to provide in order to take out a OneSpark Transport Protector Plan?
In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:
These documents must be sent to fica@onespark.co.za.
If I travel outside of South Africa for a short period, where will I not be covered?
If you travel outside of South Africa to the following countries, you will not be covered: